Terms & Conditions

13ENERGY Pty Ltd (13ENERGY, we, us, our), ABN 58 125 721 799

13ENERGY provides the material on its website for informational purposes only.

By using this website, you agree to the following terms and conditions and acknowledge reading them.

Operational Statement

13ENERGY advertise a service so a consumer (you, your), can call us or fill out our web lead form on our web site, www.13energy.com.au. The 13ENERGY service is free for your personal use and you are subject to our Terms and Conditions. Our service connects the calling consumer to our Energy Sales Aggregator Channel Partner (Partner) call centre. If you complete our web lead form we also pass on your details onto our Partner call centre. Our Partner call centre will use the details you provide to their questions to determine the Partner energy offers available in your area, please read our Terms and Conditions. Our Partner is a third-party organisation.

Importantly our Partner is the holder of the contractual relationships with the Energy Retailers allowing them to make energy offers to you and if you chose to select an energy offer you will engage with our Partner and with the Energy Retailer whose offer you selected under their energy product terms and conditions.

13ENERGY will receive a commission payment on electricity and gas fuel sales that you make with our Partner by using the 13ENERGY service.


This website is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or legislation. In addition, where distribution or use of specific pages or information on this website would contravene local law or legislation in any jurisdiction or country, those pages or information are deemed to be excised for the purposes of use in that country or jurisdiction.


This website may contain links to other websites. The inclusion of any link on our website does not imply any association or relationship between 13ENERGY and the person sponsoring the linked site nor does it constitute or imply any endorsement, approval or sponsorship of the linked site by 13ENERGY.

No Offer or Advice

The information and material presented in this website are provided for informational purposes only. This website and information provided when engaging with our Partner is intended to facilitate a comparison for your personal research. Our Partner is a third-party organisation and we cannot compel our Partner to promote and sell any product to you.

Sources of Information

Information included on this website is obtained from and based upon a variety of sources, including sources external to 13ENERGY. 13ENERGY believes these sources to be reliable. However, subject to any rights a consumer may have at law which cannot be excluded, limited or modified:

  • no warranty or representation is given as to their accuracy and 13ENERGY assumes no responsibility or liability for the accuracy, completeness or timeliness, or any errors or omissions from any information included on this website; and
  • 13ENERGY is under no obligation to maintain this website or update any information herein.

No Warranty or Liability

Subject to any rights a consumer may have at law which cannot be excluded, limited or modified:

  • the information provided on this website is provided "as is" without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose or non-infringement. 13ENERGY adds, changes, improves, or updates the information and documents on this website without notice. 13ENERGY assumes no liability or responsibility for any errors or omissions in the content of this website. Your use of this website is at your own risk. Accordingly, 13ENERGY recommends that you contact a representative of 13ENERGY before you act on any material contained in this website; and
  • under no circumstances and under no legal theory shall 13ENERGY, its suppliers, or any other party involved in creating, producing, or delivering this website's contents be liable to you or any other person for any loss cost liability claim or expense incurred or suffered by you as a consequence of your use of or access to this website, including any indirect, special, incidental, or consequential damages of any character arising from your access to, or use of, this website.

13ENERGY contact information is:

Attention:              Admin Officer
Postal Address:    13ENERGY, PO Box 475, IVANHOE VIC 3079
Email:                  Click here to contact us
Phone:                 1300 123 837

Intellectual Property Rights

All text, graphics, audio, video, design, software code and other works of authorship on this website are owned by, or permission is granted for its use to 13ENERGY and are protected by domestic and foreign copyright laws and international copyright treaties. All trademarks, service marks, logos and other identifying marks and symbols are owned, controlled by, or licensed to, or permission is granted for its use to 13ENERGY and are protected by domestic and foreign trademark laws and international trademark treaties. No part of these materials may be copied, reproduced, stored, republished, posted, transmitted or distributed in any form or by any means without the prior written permission of 13ENERGY.

Software Applications

Some of the links available from this website may provide software available to be downloaded from that link. Such software may constitute a product belonging to a third party and may be subject to licensing terms imposed by that third party. You download and use such software at your own risk. To the full extent permitted by law, 13ENERGY excludes all liability in relation to using or downloading software available from any links accessible from this website, regardless of whether such software belongs to 13ENERGY or a third party. 13ENERGY excludes all liability for any damage (including, without limitation, loss of data, business interruption and loss of profits) resulting from any virus or other consequences of using or downloading any software (third party or otherwise) accessible via this website.

Collection of Personal Information

We collect the personal information that you enter onto our website (when you use our enquiry form, sign up for our newsletter or enter a competition on our website). We may also collect non-personally identifiable information (such as your user name, if it is not your actual name, and browser details) or in some circumstances personal information about you when you interact with us online (including when you visit a 13ENERGY hosted web page).

Our website includes pages that use Cookies which are small amounts of data sent by our website and other third parties and stored on your computer’s hard drive. This allows our servers to recognise your computer when you visit our website in the future. Cookies do not identify you as an individual although they do identify your browser type, the operating system you are using, the web page you visited, your internet service provider and your State location. 13ENERGY’s website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics also uses Cookies to help the website analyse how users use the site. The information generated by the Cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. No personal information is collected or transmitted to Google. By using 13ENERGY’s website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can configure your internet browser to accept all Cookies, reject all Cookies or notify you when a Cookie is sent. If you refuse the use of Cookies in this way you may not be able to see the full functionality of 13ENERGY’s website. Please refer to your internet browser’s instructions or help screens to learn more about these functions.

To assess the effectiveness of our website design and layout, as well as monitor traffic to the website we may contract with third parties to collect statistical data. However, no personal information is collected during this process.

For further information about 13ENERGY’s Privacy Policy, please click on the “Privacy Policy” tab on this website.

Governing Law

These terms and conditions are governed by and constructed in accordance with the laws of Victoria, Australia. Persons using this website irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Victoria and the Federal Court of Australia.